Atmos Energy is engaged in regulated utility operations. Incertain rare situations, the odor intensity canbe diminished by physical and/or chemicalprocesses, such as when gas passes throughcertain soil conditions. Follow manufacturer instructions when setting up a generator. Call our 24/7 emergency line if you have a damaged natural gas meter, are smelling natural gas, cannot access your natural gas meter, suspect a natural gas leak, etc. We are available 24 hours a day for emergency services. Do not turn off your natural gasservice at the gas meter, even if you are evacuated. Atmos Energy offers a number ofenergysaving tipshere. Its more important than ever to help our customers who are struggling with their bill. Plus, you will lower your home's carbon emissions when you use less energy. Improper use can produce carbon monoxide, an odorless, colorless toxic gas. Learn how toprevent carbon monoxide buildup and recognize when someone has been exposed to it. To protect you and others, we want you toknow what to do if you ever smell natural gasand how to prevent incidents involving naturalgas pipelines. All Rights Reserved. Read more about Atmos Energy Donates $1 Million to American Red Cross, Atmos Energy Donates $1 Million to American Red Cross. Click hereto view a bill explanation for your area. 866.322.8667: to report a suspected natural gas leak or damaged meter: 24/7 emergency line, 888.286.6700: for general customer service: Monday - Friday, 7 6, atmosenergy.com/ida: to contact if you are unable to use a mobile device to make a call, If your natural gas appliances are under water, do not try to operate the. Monday - Friday 7 a.m. to 6 p.m. (Central). We are available 24 hours a day for emergency services. As part ofitsFueling Safe and ThrivingCommunitiesinitiative, Atmos Energys donationto the American Red Crosswill provide significantsupportfor disaster relief efforts. In addition, residential methane detectors are available and can provide an additional ability to detect the presence of gas. Ifyou think you smell gas, act fast! February and March bills may still be higher than recent months based on the amount of gas used during the bitterly cold weather. Why is my natural gas consumption so high? It is important to be aware of impostors, especially after a storm. Atmos Energy will not demand payment by a prepaid debit card. All Rights Reserved. Smell gas? Additionally,a list of payment optionsis availablehere. First, contact Atmos Energy or a qualified service person to inspect it for safety. We will restore natural gas service as safely and quickly as possible once the area is deemed safe. Do not assume someone else will report the leak. 2021 Atmos Energy Corporation. All Rights Reserved. Itsmore important than ever to help our customers who are struggling with past due balances find solutions to pay their natural gas bill. DO NOTturn off natural gas at the meter. Please callus888.286.6700(M-F,7-6CST)sowe can provide you with thisinformation. If a natural gas meter is damaged or a gas line is exposed, immediately leave the area, and call the Atmos Energy 24-hour emergency responselineat 866-322-8667. For more information on service restoration, please click here. Read more about Need Help Paying Your Bill? From a safe distance,call 911and alsocall the Atmos Energy 24-hour emergency line, 866-322-8667. How will the winter storm impact my bill? Leave them alone. Whether its a small pipe indoors or a large one outdoors, if you see a damaged gas pipeline, immediately leave the area. They areinvolved in far fewer serious incidents thantrucks, railroads, ships or airplanes.. During any winter season, using energy wisely and making a few household changes can produce a big difference in how much you spend on natural gas and other energy bills. Will my March bill be really high because the cost of gas was high? This is why we are dedicated to providing you with safety information. If you suspect a natural gas leak, leave the area immediately! Monday - Friday 7 a.m. to 6 p.m. (Central). Please contact Atmos Energy or a qualified service professional to conduct a safety inspection. That way, you will still be billed only for the gas you actually use. LISTEN for a hissing or whistling sound near a gas appliance or a roaring sound near a pipeline. Natual gas appliances can save you money, energy, and emissions all year long. How can I see how much gas I used during the winter storm? Do you need help paying your natural gas bill? There are several resourcesavailableif you needassistancewith your natural gas bill. Its more important than ever to help our customers who are struggling with their bill. Knowledgeable customer service agents are available. All Rights Reserved. If you smell natural gas, leave the area immediately and from a safe distance call911 and the Atmos Energy emergency number: Hobbies:Pruning her rose garden, volunteering at the fire department, and using her senses. 2021 Atmos Energy Corporation. These alarms must be selected and installed accordingto the manufacturer'sinstructions. And Your Wallet. Call 811 at least three days before digging! We have been and will continue working with regulators to find solutions that will minimize the impact on monthly bills. We work closely with fire departments,other emergency responders and public officials to ensure that our operations are safe. Verify your account balance through our online. Read more about Need Help Paying Your Bill? LISTEN for a hissing or whistling sound near a gas appliance or a roaring sound near a pipeline. The Center for Disease Control has identified the loss of smell as a potential symptom of exposure to the virus that causes COVID-19.Using tobacco, alcohol, medications ornarcotics can lessen your ability to smell odorized gas. It's the law. Our goal at Atmos Energy is to be the safest natural gas provider in the nation. There is no profit added to the gas cost. Please contact us if you havea natural gas emergency orquestions about your natural gas service: If you suspect a natural gas leak insideor outsideyour home orbusiness,leavethe area immediately and call 911andAtmos Energys 24-hour emergency line at 866-322-8667. Monday - Friday 7 a.m. to 6 p.m. (Central). We also train our employees to use the best methodsto prevent, detect and stop natural gas pipeline leaks. We want to assure our customers that bills in the near-term will not include any of the unusually high gas prices from the historic winter storms. Locate an Atmos Energy Gas Dealer near you for expert advice and service for natural gas appliances and piping. Natural Gas is Good For the Earth. more important than ever to help our customers who are struggling with past due balances find solutions to pay their natural gas bill. 2021 Atmos Energy Corporation. Ifanyheavy machinery is required to remove the debris, ensure the natural gas meter is not struck. Because they areunderground, you seldom notice these energysuperhighways. This is why we are investing $1 billion a year in system upgrades for the safe and reliable delivery of natural gas. If you are experiencing a natural gas outage or service interruption should contact us at 888.286.6700. Below are several examples of ways impostors target utility customers: Always ask for an employees identification badge, which displays name, photograph, and Atmos Energy logo. Follow manufacturer instructions when setting up a generator. From a safe distance call 911 andAtmos Energy's24-hour toll-free emergency number at 866-322-8667.Do not rely on your sense of smellalone to detect the presence ofnatural gas: use any of your sensessmell, listen or lookto checkfor telltale signs of a leak. Rosie the Skunk is here to help you learn what to do if you detect a natural gas leak. How can my consumption be higher when my power was out for days? Knowledgeable customer service agents are available. In that case, you will receive an estimated bill that is calculated by considering past usage and adjusting it for that month's weather conditions. Beware of bogus emails requesting immediate payment of your bill, particularly with prepaid debit cards. We are available 24 hours a day for emergency services. Remove snow and ice safely by gently using a broom or brush. SMELL the distinctive rotten egg or skunk-like odor that makes natural gas detectable. Download these coloring pages and spread the message about natural gas safety. Act fast! Monday - Friday 7 a.m. to 6 p.m. (Central). Any day the temperatures outside are lower than the temperature the thermostat is set at you are using heat and the colder it is the harder the appliance works to. All Rights Reserved. Knowledgeable customer service agents are available. Do not click on any links in the suspicious email as many contain viruses. For a list ofpaymentoptions,click here. In lower Lafitte and Barataria, when conditions are deemed safe, we will evaluate the status of our underground natural gas pipelines and begin an assessment. Our Energy Calculator willcompare natural gas appliances to other fuels so you can discover the environmental advantages and savings of using natural gas in your home. initiative, Atmos Energys donationto the American Red Crosswill provide significantsupportfor disaster relief efforts. See what rebates and resources are available in your area. To maintain the safety and reliability of our services, Atmos Energy will have to replace most of its underground natural gas pipelines and customer meters. Repair leaky gutters and make sure water does not drip onto the meter and freeze. Blocked vents for dryers and other gas appliances can lead to a dangerous buildup of carbon monoxide gas. Some states offer rebates for new energy efficient appliances and equipment. rs, especially after a storm. Safely remove snow from vents for dryers and other natural gas equipment. *Customers are not required to use a dealer from the Atmos Energy Gas Dealer Network for repairs or appliance replacement. Improper use can produce carbon monoxide, an odorless, colorless toxic gas. We want you and your family to be prepared if severe weather impacts your natural gas service. Until those solutions are identified, the gas cost portion of a customers bill will reflect normal, seasonal gas prices. Learn more at theGas Technology Institute., Atmos Energy will send a trained technician immediately to investigate at no cost.. Atmos Energy is working closely with the cities, first responders, and customers affected by Hurricane Ida. Act fast! Wealso make detailed plans to protect the public and the environment in case of an emergency. Carbon monoxide is a poisonous gas that can result from faulty or improperly used appliances and equipment. We understand your concerns regarding the recent extreme weather and its effect on your natural gas bill. We encourage Atmos Energy customers with questions about their natural gas service to reach out to us via: If your natural gas appliances are under water, do not try to operate them. Follow manufacturer instructions when setting up a generator. These alarms must be selected and installed accordingto the manufacturer'sinstructions. If you needassistancepaying your Atmos Energy please contact us. Learn more at the. If your meter was scheduled to be read during the historic weather event, for safety reasons our teams may not have read your meter. Improper use can produce carbon monoxide, an odorless, colorless toxic gas. In addition, residential methane detectors are available and can provide an additional ability to detect the presence of gas. West Texas RRM Notice - Incorporated Areas, West Texas GRIP Customer Notice - ALDC Cities, Mid-Tex Environs GRIP Customer Notice - Unincorporated Areas, Winter Suspension of Service Rule - Amarillo, Mid-Tex and West Texas Customer Rate Relief Notice, Mid-Tex Statement of Intent to Change Rates - Hico, Mid-Tex Statement of Intent to Change Rates - Unincorporated Areas, West Texas Statement of Intent to Change Rates - Unincorporated Areas, Mid-Tex RRM Notice - Non-Coalition Cities, West Texas GRIP Customer Notice - Incorporated Areas. Please be advised that factors such as, weather, groundwater levels, the presence of debris, and the condition of customer piping can delay this process. The safety of the public, our employees, and our system is our highest priority, and we continue to assess the critical damage to several miles of underground natural gas pipelines in the Lafitte and Barataria communities impacted by Hurricane Ida. Please contact Atmos Energy or a qualified service professional to conduct a safety inspection. Verify that your account number listed is correct. In the Town of Jean Lafitte, we have already started the replacement process and may have a limited number of customers restored in the next few weeks. s important to take precautions when operating a generator. For a list of, get colder. 2021 Atmos Energy Corporation. Our employees do not call after business hours unless there is an emergency. All Rights Reserved. Follow manufacturer instructions when setting up a generator. This referral service is a courtesy to our customers. Atmos Energy is engaged in regulated utility operations. LOOKfor blowing dust, bubbling water, or dead vegetation near a gas line. Telephone scams are also on the rise, where people pose as utility employees and demand immediate payment of past due balances. We appreciate your patience, as due to the severe impact on our natural gas system by Hurricane Ida, the restoration efforts are ongoing. You will see many items on your bill - how much natural gas you used, your current meter readings, a breakdown of charges and credits, the amount due, and important messages from Atmos Energy. Cleanup crews may strike or run over meters that are hidden beneath trash or debris. Smell gas? We are available 24 hours a day for emergency services. questions about your natural gas service: Atmos Energys 24-hour emergency line at 866-322-8667. Leave the area immediately and from a safe distance call 911 and the Atmos Energy emergency numberat866.322.8667. If you remove snow off the roof, be sure it doesnt land on or bury the meter. If you suspect an impostor, call our customer service number at. Any day the temperatures outside are lower than the temperature the thermostat is set at you are using heat and the colder it is the harder the appliance works tomaintainthe temperature inside the home. Below are several examples of ways impostors target utility customers: For more information, visit theFederal Trade Commission. Beware of impostors demanding payment at your door. Make sure that external vents for dryers and other natural gas equipment are clear. Do I still need to conserve natural gas usage at my home? Learning how to be safe around natural gas is important. Itis important to take precautions when operating a generator. Call 811 at least three days before digging! Atmos Energy is engaged in regulated utility operations. Knowledgeable customer service agents are available. If possible, and it is safe to do so, clean off debrisby handfrom your natural gas meter. In fact, pipelines are one ofthe safest forms of transportation. It's the law. Your natural gas consumptionincreasesas temperaturesget colder. You will see many items on your bill - how much natural gas you used, your current meter readings, a breakdown of charges and credits, the amount due, and important messages from Atmos Energy. Itis important to take precautions when operating a generator. If you smell natural gas, leave the area immediately and from a safe distance call911 and the Atmos Energy emergency number: Atmos Energy is engaged in regulated utility operations. Improper use can produce carbon monoxide, an odorless, colorless toxic gas. Make sure the meter is visible to snowplow drivers if it is near a street or sidewalk. To seeyour natural gas usage, visit the online Account Center or contact our customer service team888.286.6700(M-F,7-6CST). Remove snow and ice buildup from meters and pipes. Please contact us if you havea natural gas emergency orquestions about your natural gas service: If you suspect a natural gas leak insideor outsideyour home orbusiness,leavethe area immediately and call 911andour 24-hour emergency line at 866-322-8667. Call our 24/7 emergency line if you have a damaged natural gas meter, are smelling natural gas, cannot access your natural gas meter, suspect a natural gas leak, etc. Where can I get help with my natural gas bill? Blocked vents for dryers and other gas appliances can lead to abuildup of carbon monoxide gas. If you suffer from loss of smell, olfactoryfatigue or recurrent ailments, such as colds,sinus conditions or allergies, you might havea diminished capability to detect a natural gasleak. Bills in the near-term will not include any of the unusually high gas prices from the historic winter storms. Snow and ice buildup can damage gas meters and pipes and make them difficult to reach in an emergency. s important to take precautions when operating a generator. Atmos Energy does not set the market pricing for natural gas. SMELL the distinctive rotten egg or skunk-like odor that makes natural gas detectable. 2021 Atmos Energy Corporation. All curtailments related to Februarys historic winter storm have been lifted. If you need, paying your Atmos Energy please contact us. LOOKfor blowing dust, bubbling water, or dead vegetation near a gas line. Atmos Energy is engaged in regulated utility operations. Mid-Tex GRIP Customer Notice - Unincorporated Areas, West Texas GRIP Customer Notice - Amarillo, Lubbock, Dalhart and Channing, West Texas GRIP Customer Notice - Unincorporated Areas, Mid-Tex Public Notice - City of Dallas Customers, Mid-Tex Customer Notice - Incorporated Areas, West Texas RRM Notice - West Texas Cities Rate Division, Mid-Tex GRIP Notice - Unincorportated Areas, Mid-Tex RRM Notice - All Incorporated Cities Except Dallas, Customer Notice - Dallas Annual Rate Review (DARR), West Texas RRM Notice for All Incorporated Cities, Service Guidelines / Your Rights as a Customer, Natural Gas Keeps Your Family Warmer and Cozier, North and Central Texas Appliance Rebates, Save Time, Paper and Energy With Online Account Management, Keep Flammable Materials Away From Natural Gas Appliances. Our employees will. Do not use natural gas equipment if it is flooded or damaged. compare natural gas appliances to other fuels so you can discover the environmental advantages and savings of using natural gas in your home. This is sometimes referred to as "odor fade.". Federal and state regulations requireutilitiesto odorize natural gas so that the gas is readilydetectable by a person with a normal sense ofsmell. Our technicians routinely monitorthe odorant concentration with instrumentsthroughout our pipeline system., The sense of smell for most people is ahighly reliable indicator of a natural gasrelease. If your natural gas meter is damaged, leave the area immediately. To help keep your home and family safe during snowy or icy weather: Discover energy saving tips for your home and business to lower your energy bills and reduce your carbon footprint. All curtailments related to Februarys historic winter storm have been lifted. Atmos Energy is engaged in regulated utility operations. Call 911andcall the Atmos Energy 24-hour emergency line, 866-322-8667. If your natural gas meter is undamaged, clear the area around the meter so cleanup crews can easily see and avoid it. 2021 Atmos Energy Corporation. However, continued exposure to theodorant can desensitize the sense of smell.Additionally, the smell of natural gas canbe masked by other odors in the area. If this bill is incorrect, any over- or under-charge will be corrected the following month. If you smell natural gas, leave the area immediately and from a safe distance call 911 and Atmos Energy at866.322.8667 anytime. If your natural gas service was turned off for a leak or if you have an appliance that needs repair, we can help. Pipelines carry natural gas around the clockto more than 76 million homes and businessesin the United States. If you ever have concerns about the legitimacy of a call, please hang up and call our customer service number at. Do not useice-melting chemicals, salt, shovels, or sharp-edged tools.
Page not found |

Page Not Found

Page not found or has been removed. Please browse one of our other pages. Search our site below

Loading