HDFC must advertise regularly and create brand value for its products and services. The report gives an overview of the banking Sector and company profile.

HDFC Bank should lay more stress on advertisements, both in print as well as in other media. Bank Street, Koti, Hyderabad, Customer service for bank of america mortgage, TQM and Customer Satisfaction towards Business Excellence, Bank Market Concentration: A Case Study of India, A Study of Customer Satisfaction & Service Quality of Indian Hotels (A Comparative Study in Indore Region). Reserve Bank of India came in 1935.

Competitors must segment the market carefully to arrive at appropriate products and pricing.

At last, I also thank to my family and my friends those helped me in my training period and in the completion of project.

They can be individuals or groups.

After that a market research is performed with a sample size of 100 people.

Next came Bank of Hindustan and Bengal Bank.

The East India Company established Bank of Bengal (1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units and called it Presidency Banks.

Phase I The General Bank of India was set up in the year 1786.

Arti Mehta CTIMIT Jalandhar, DECLARATIONI hereby declare that project entitled submitted CUSTOMER SATISFACTION to PUNJAB TECHNICAL. CONTENTS Sr. No. PREFACEWithout practical training, management education is meaningless so long with the theory; practical training is provided to management students to expose them to the actual working environment of any organization.

The research study was limited to Gurdaspur.

(Case Study of Mandiri Syariah Bank), Service Quality and Customer Satisfaction among Bank Clients in Rwanda, PROCEDURE OF OPENING ONLINE ACCOUNT IN STATE BANK OF INDIA, Analytical Study of Customer Satisfaction at ICICI Bank with special reference to ATMs, Central Bank of India & DENA Bank TENDER FOR CATERING CONTRACT, An Impact of Merger on Profitability Ratio - A Study of HDFC Bank. The main objective of the research is to know the customer satisfaction level and their perception regarding HDFC Bank and to know the customer awareness regarding the HDFC Banks products.

81407317174 Faculty Guide: Sr. Lect. The company should try to create awareness about itself in India.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Subject Covered Introduction to the study Introduction to the Banking History of Banking in India Banking structure in India Indian Banking Industry Upcoming Foreign Banks in India HDFC BANK Company Profile Key Executives Technology used in HDFC Bank Products and customer segments Business strategy Inside HDFC Bank Human resource Rupees earned-Rupees spend Recent development Achievements in 2009 SWOT Analysis Objectives Research methodology Page No. AcknowledgementThis project report bears the imprint of those who had rendered their wholehearted support and encouragement without whose help this effort of mine would be in vain.

SUMMER TRAINING REPORT ON CUSTOMER SATISFACTION REGARDING HDFC BANK SUBMITTED TO, In the partial fulfillment of the Degree requirement towards the MASTER OF BUSINESS ADMINISTRATION (MBA)SESSION (2008-2010) Submitted By: VARUN BAWA MBA-(3rd sem) Roll No. EXECUTIVE SUMMARYThe report contains the organizational study done at HDFC Bank. In the first phase of the research project, there is a introduction of Banking, company profile and products of HDFC Bank are given.

Customers in human services are commonly referred to as service users, consumers or clients. All rights reserved.

On the whole HDFC bank is a good place to work at. Between 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up.

The summer training is an integral part of the course curriculum of Master of Business Administration (M.B.A. 3rd). This particular project has been conducted at HDFC Bank.

Most of its competitors like ICICI, Axis, kotak Mahindra and nationalized banks use television advertisements to promote their products.

And awareness of customers about different types of products and services offered by HDFC Bank. For this purpose sample size of 100 was taken.

Customer centric organizations will: Determine the customers expectations when they plan listen to the customer as they design. COMPARATIVE STUDY OF CUSTOMERS SATISFACTION TOWARDS HDFC BANK AND STATE BANK OF INDIA.

Banking means accepting the deposits from the customers for lending to the needy and extending the other services as to issue of dd etc.nowadays after introduction of private sector banks the banks have become a profit centre and the functions become changed and now banks are doing the insurance and mutual funds also.

I express my deep sense of gratitude and sincere thanks to my project guide Sr.Lect.

In this the student is in the position to analyze the integral working of an organization with mature eyes and understand the dynamics in a much better manner.

Here, in my survey, I have contacted the respondents through personal interviews with the help of questionnaires.


There were approximately 1100 banks, mostly small.

Such training provides a framework of knowledge relating to the concepts and practices of the assigned topics in the organization.

Potential buyers for most of Banks lie in the middle class.

I thankful to the employees of HDFC Bank for assisting me in the timely completion of project.

The Indian consumer has a false perception about private banks they feel that it would not safe. These three banks were amalgamated in 1920 and Imperial Bank of India was established which started as private shareholders banks, mostly Europeans shareholders.

This is to certify that the survey entitled, CUSTOMER SATISFACTION REGARDING HDFC BANK submitted in partial fulfillment of the requirement for the award of degree of Masters of Business Administration (MBA) from Punjab Technical University, Jalandhar is a bonafide summer training project work carried out by VARUN BAWA, under my supervision and guidance and to the best of my knowledge and information, no part of summer training project work has been submitted for any other degree or diploma. In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore. This training enables an advisor/sales manager to market the policies better.

The level of satisfaction is determined not only by the quality and type of customer experience but also by the customers expectations. July 2015, Firms Approved for Allocation to State Bank Of India BRANCH_AUDIT, STATE BANK OF INDIA AUDIT DEPARTMENT, LOCAL HEAD OFFICE.

1 2 3-4 5 6 7 8 9-10 11 12 13-16 17 18-22 23 24 25-26 28 29-30 31 32-33 7, Data analysis & interpretation Findings Suggestions Limitations Conclusion Bibliography.

The process for measuring customer satisfaction and obtaining feedback on organizational performance are valuable tools for quality and continuous service improvement. During the first phase the growth was very slow and banks also experienced periodic failures between 1913 and 1948.

Organizations that strive beyond minimum standards and exceed the expectations of their customers are likely to be leaders in their sector. RETAIL - Specification. It is by my own and not copied one from other. Customers have a right to quality services that deliver outcomes.


A Bank is an organization which lends money to the borrowers for a purposeful task, and provides a facility to deposit and withdraw money when needed and charge for it. We're working on it and we'll get it fixed as soon possible. Opening up the sector will certainly mean new products, better packaging and improved customer service.

VARUN BAWA MBA 3RD SEM 81407317174 Dated: ___________.

Copyright 2022 KIPDF.COM.

Every new recruit is provided with extensive training on the products of HDFC. The report title is CUSTOMER SATISFACTION REGARDIND HDFC BANK.

What is customer satisfaction?Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency.

Please check your registed email for verification. Focus on the delivery of customer service activities value customer feedback when they measure performance. With an improvement in the sales techniques used, a fair bit of advertising and modifications to the existing product portfolio, HDFC would be all set to capture the banking market in India as it has around the globe. but nationalised banks are still service oriented in extending loans for Education loan, and rural development activities. HDFC Bank Case Study: India's HDFC Bank has Launched an Ultra-Premium Credit Card, Analysis to determine Customer satisfaction rate of Santander Bank, Corporate Information Bankers: State Bank of India Export Import Bank of India, THE INFLUENCE OF SERVICE QUALITY IN ISLAMIC BANK TOWARD CUSTOMER SATISFACTION (Study of Bank Muamalat Indonesia Bandung, 2015), Job Satisfaction Among Bank Employees: A Comparative Study of Public Sector And Private Sector Banks, THE INFLUENCE OF SERVICE QUALITY TOWARD CUSTOMER SATISFACTION.

A customer may be defined as someone who has a direct relationship with, or is directly affected by your agency and Receives or relies on one or more of your agencys services or products. Why is it important?There are a number of reasons why customer satisfaction is important in Banking Sector: Meeting the needs of the customer is the underlying rationale for the existence of community service organizations. An organization with a strong customer service culture places the customer at the centre of service design, planning and service delivery. Safety and returns are the two main reasons people invest in banks.

The data collected from the different persons was analyzed thoroughly and presented in the form of charts and tables. By creating an account, you agree to our terms and conditions. Both new and existing players will have to explore new distribution and marketing channels. To streamline the functioning and activities of commercial banks, the Government of India came up with The Banking Companies Act, 1949 which was later changed to Banking Regulation Act 1949 as per amendi.

Customers are recognized as key partners in shaping service development and assessing quality of service delivery. The methodology adopted for the study was through a structured questionnaire, which is targeted to the different persons in Gurdaspur.

UNIVERSITY, JALANDHAR in partial fulfillment of the requirement for Master Degree of business administration (SEM IIIrd) is my original work.

I am also thankful to Mr. Rajiv Bhatia for his proper guidance.

Recognizing the potential, in the past three years, the nationalized Banks have already begun to target niches like pensions, women, children and rural peoples.

Arti Mehta for his directions, suggestion and information provided which were of utmost importance for the successful completion of the project. This study was conducted to find out the customer satisfaction regarding HDFC bank.
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